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1.
Fuzzy C-means clustering and particle swarm optimization based scheme for common service center location allocation
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2017, original scientific article

Abstract: Common Service Centers (CSCs), which are also known as Tele-centers and Rural Kiosks, are important infrastructural options for any country aiming to provide E-Governance services in rural regions. Their main objective is to provide adequate information and services to a country’s rural areas, thereby increasing government-citizen connectivity. Within developing nations, such as India, many CSC allocations are being planned. This study proposes a solution for allocating a CSC for villages in a country according to their E-Governance plan. The Fuzzy C-Means (FCM) algorithm was used for clustering the village dataset and finding a cluster center for CSC allocation, and the Particle Swarm Optimization (PSO) algorithm was used for further optimizing the results obtained from the FCM algorithm based on population. In the context of other studies addressing similar issues, this study highlights the practical implementation of location modeling and analysis. An extensive analysis of the results obtained using a village dataset from India including four prominent states shows that the proposed solution reduces the average traveling costs of villagers by an average of 33 % compared with those of allocating these CSCs randomly in a sorted order and by an average of 11 % relative to centroid allocation using the FCM-based approach only. As compared to traditional approaches like P-Center and P-Median, the proposed scheme is better by 31 % and 14 %, respectively. Therefore, the proposed algorithm yields better results than classical FCM and other types of computing techniques, such as random search & linear programming. This scheme could be useful for government departments managing the allocation of CSCs in various regions. This work should also be useful for researchers optimizing the location allocation schemes used for various applications worldwide.
Found in: osebi
Keywords: common service centers, tele-centers, e-governance, location allocation, fuzzy C-means clustering, particle swarm optimization
Published: 17.02.2021; Views: 605; Downloads: 0
.pdf Fulltext (2,67 MB)

2.
Algorithmic Government for the New Intelligent India
Saibal K. Pal, Rajan Gupta, 2020, unpublished conference contribution

Abstract: Algorithmic Government or Government by Algorithm is an emerging concept introduced around the world. It involves the usage of Data Science and Artificial Intelligence for automation of decision-making by the Government for various services and processes. In some nations, even digitization of governance has not happened, while machines are ready to make decisions on behalf of humans in others. On one hand, many governments struggle to score high on E-Governance Development Index by the United Nations, while on the other hand, some countries are even approving the electoral candidature of AI bots. This brings us to understand how automated decision making is taking place worldwide and how countries can think about achieving it. This research work has three essential things to offer – Introduction to Algorithmic Government, various Algorithmic Government applications, and potential use-cases of Algorithmic Government in India. India is moving towards a new age with the Technology revolution and massive digitization level, so implementing an Algorithmic Government would be apt under different Ministries and schemes. This study would benefit the Government departments, Administrative persons, Technology Enthusiasts, Researchers, Policymakers, Academicians, and Students.
Found in: osebi
Keywords: Algorithmic Government, Algorithmic Governance, Artificial Intelligence, E-Governance
Published: 02.04.2021; Views: 331; Downloads: 0
.pdf Fulltext (669,62 KB)

3.
Impact of Social Media on E-Participation of Citizens towards E-Governance Services in Developing Nations like India
Saibal K. Pal, Rajan Gupta, 2019, published scientific conference contribution abstract

Abstract: The governments from all around the world are using social media as a platform to engage with the citizens to inform and encourage about the usage of various government services and E-Government portals, as it is fast and cost effective mode reaching to a wide segment of citizens. India, a developing country has also witnessed a rapid rise in social media users over the past few years and therefore the current research study assesses the usage of social media by government departments and their impact on the performance of E-Governance in the country. For this purpose, this study has conducted an exploratory data analysis to assess the impact of various government departments’ number of followers on social networking sites like Facebook and Twitter on number of electronic transactions, using the statistical techniques of trend lines, regression and correlation. It was found that social media and E-transactions are positively correlated to each other up to a moderate extent, and the former significantly affects the latter. The study also suggests the government to use social media as a medium to promote government services and recommends future research works to conduct an extensive study by including other parameters such as the level of interaction between government and citizens on social platform to better understand the concept. This study will be useful for government departments, social media management companies, and various other stakeholders in E-Governance.
Found in: osebi
Keywords: E-Governance, E-Participation, Social Media, Citizen Engagement, E-TAAL
Published: 02.04.2021; Views: 388; Downloads: 0
.pdf Fulltext (734,61 KB)

4.
Cyber security assessment education for e-governance systems
Sunil K. Muttoo, Rajan Gupta, Saibal K. Pal, 2020, independent scientific component part or a chapter in a monograph

Abstract: Electronic Governance is being rapidly adopted across the world for providing seamless services to citizens. With rising digitization of information resources, the threats to the infrastructure and digital data are also growing. For developed nations, the security parameters and optimization processes are well tested and placed, but for developing nations these are yet to be addressed strongly. There is also a need for imparting awareness and educating personnel involved in the development and operations of E-Governance Systems. This study proposes a framework for security assessment amongst the departments of E-Governance, based on Information Systems principles. The major areas of security covered in the framework are related to the Hardware, Network, Software, Server & Data security, Physical Environment Security, and various policies for security of Information Systems at the organizational level. The suggestive framework has also been tested for an organization in India. It was found that, given the functionality & magnitude of the organization, the assessment framework was able to analyze the strength and weakness of an organization in an exhaustive manner. The coverage of technological and organizational measure was found to be 69% and 53% respectively and the organization was placed in top two zones of the proposed grid. This study will be useful for security assessment of various organizations operating under E-Governance.
Found in: osebi
Keywords: e-governance, cyber security education, information systems security, developing nations, security framework
Published: 31.03.2021; Views: 425; Downloads: 2
URL Fulltext (0,00 KB)
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5.
Data analytics for better branding of e-governance and e-business systems
Sunil K. Muttoo, Rajan Gupta, Saibal K. Pal, 2020, independent scientific component part or a chapter in a monograph

Abstract: Efficient e-governance leads to stronger democracy which can be achieved through higher trust, visibility, and transparency in the system, which can be acquired through effective branding. Various techniques of data analytics can help in achieving trust and transparency in the system. The objective of the study is to resolve various issues in the public sector through analytics-based improvement of different parameters of branding, namely, communication, consistency, clarity, and competition. The research design of the study is a combination of both qualitative and quantitative techniques like descriptive statistics. The main techniques emerged for data analysis includes rating and ranking analysis of government apps, social media analytics, text and speech analytics, media analytics, statistical analytics and data mining, telecom analytics, and people demographics for government programs. It was found that the “Digital India” campaign under e-governance initiative was highly successful based on different kinds of analytical methods found in the study.
Found in: osebi
Keywords: e-governance, data analytics, e-business, business systems, information systems, government campaigns, branding
Published: 31.03.2021; Views: 386; Downloads: 2
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6.
Smart phones, smarter marketing: suggesting strategies through smart phones in India
Saibal K. Pal, Rajan Gupta, Saibal K. Pal, 2012, independent scientific component part or a chapter in a monograph

Abstract: Marketing via mobile phones, commonly known as Mobile (m)-Marketing, includes advertising, promotions, direct marketing and customer relationship management using mobile calls or mobile media like SMS and MMS. With over two billion mobile users currently available all over the world and a significant percentage switching to smart phones, marketers now have new opportunities to target users of such devices. This paper focuses on identifying and designing marketing strategies for different sectors and product/service categories in India using these smart devices and available services. Primary data collection has been carried out by interviewing marketing and store managers and also by collecting responses from users. We identify sectors like banking & financial services, education, health, real estate, airlines, tourism and hospitality and suggest interesting marketing opportunities for the mobile platform. We believe that these initiatives would open up new channels for customer engagement, branding, advertising and product promotion. We also feel that with regular addition of new players, the future holds bright for brands coming together, selling together and marketing together in the smartest possible way.
Found in: osebi
Keywords: marketing strategy, mobile marketing, smart phones, dual branding
Published: 05.04.2021; Views: 369; Downloads: 0
.pdf Fulltext (10,81 MB)
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7.
Learning and developing with each other
Rajan Gupta, Saibal K. Pal, 2020, independent scientific component part or a chapter in a monograph

Abstract: ICT is a powerful tool which can be used by both India and Canada to harness the growth and development in the respective regions. Researchers and practitioners can come together from Indo-Canadian communities and take the association to a more meaningful level. The current research discusses the ICT tools that can be adopted from Canada by India to improve the education quality and knowledge transmission. On the other hand, Canada government can make efforts to enhance knowledge transfer and translation through ICT by adopting tools like best practices repository, communities of practice, corporate intranet/extranet, corporate yellow pages, expertise locator, online chat/instant messaging, knowledge portals, groupware-workflow and tracking system, and document/content management that are already used in India. ICT has the potential to develop the country politically, socially, and economically.
Found in: osebi
Keywords: e-governance, information technology, communication technology, India, Canada, innovation, knowledge transfer
Published: 31.03.2021; Views: 467; Downloads: 2
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8.
A novel lightweight encryption scheme for multimedia data
Neeharika Chaudhary, Saibal K. Pal, Rajan Gupta, 2014, original scientific article

Abstract: The usage of Multimedia data has increased by many folds in recent years. And with so many different types of devices available to access the data, it becomes imperative to protect its sanctity. In this paper, a novel lightweight encryption scheme using a secret key has been proposed for multimedia data especially Videos. Chaos based maps has been used to provide an apt level of confusion and diffusion process at different levels of Video Processing. Proposed technique has a high encryption rate and performs well even with the videos with excessive redundant data. Security Analysis has been performed to validate the high security features against different types of Statistical and Differential attacks and helps to prove the effectiveness of proposed system.
Found in: osebi
Keywords: chaotic maps, lightweight schemes, multimedia encryption, security analysis
Published: 01.04.2021; Views: 412; Downloads: 2
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9.
Citizen relationship management by the Government of India through social media channels
Sunil K. Muttoo, Saibal K. Pal, 2018, independent scientific component part or a chapter in a monograph

Abstract: This chapter outlines how Citizen Relationship Management (CRM), a concept derived from the more commonly known Customer Relationship Management, can enable a government to create awareness among citizens about the myriad of services provided by the public sector. The system also helps in attracting and recording responses from the citizens, thereby enabling government employees in responding to citizens’ concerns via social media.
Found in: osebi
Keywords: citizen relationship management, e-governance, social media, politics, data science
Published: 31.03.2021; Views: 451; Downloads: 0
.pdf Fulltext (1001,38 KB)

10.
E-governance in emerging economy
Saibal K. Pal, Rajan Gupta, Sunil K. Muttoo, 2017, scientific monograph

Abstract: E-Governance has proven to be instrumental in the expansion and evolution of how the Governments interact and deliver services to its citizens. India with no exception officially started its campaign in 2006 through NeGP and by now have developed lot of commendable services electronically. With EGDI rankings of India in a report by UN being so low, it makes it mandatory to evaluate the services on a more granular level. This will make it pragmatic for the policy makers to identify the strong and weak areas of the India on E-Governance front and make an inclusive development plan for overall improvement of the development in the country.
Found in: osebi
Keywords: e-governance, EGDI, United Nations, development assessment index
Published: 31.03.2021; Views: 445; Downloads: 0
.pdf Fulltext (2,13 MB)

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