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Fuzzy C-means clustering and particle swarm optimization based scheme for common service center location allocation
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2017, original scientific article

Abstract: Common Service Centers (CSCs), which are also known as Tele-centers and Rural Kiosks, are important infrastructural options for any country aiming to provide E-Governance services in rural regions. Their main objective is to provide adequate information and services to a country’s rural areas, thereby increasing government-citizen connectivity. Within developing nations, such as India, many CSC allocations are being planned. This study proposes a solution for allocating a CSC for villages in a country according to their E-Governance plan. The Fuzzy C-Means (FCM) algorithm was used for clustering the village dataset and finding a cluster center for CSC allocation, and the Particle Swarm Optimization (PSO) algorithm was used for further optimizing the results obtained from the FCM algorithm based on population. In the context of other studies addressing similar issues, this study highlights the practical implementation of location modeling and analysis. An extensive analysis of the results obtained using a village dataset from India including four prominent states shows that the proposed solution reduces the average traveling costs of villagers by an average of 33 % compared with those of allocating these CSCs randomly in a sorted order and by an average of 11 % relative to centroid allocation using the FCM-based approach only. As compared to traditional approaches like P-Center and P-Median, the proposed scheme is better by 31 % and 14 %, respectively. Therefore, the proposed algorithm yields better results than classical FCM and other types of computing techniques, such as random search & linear programming. This scheme could be useful for government departments managing the allocation of CSCs in various regions. This work should also be useful for researchers optimizing the location allocation schemes used for various applications worldwide.
Found in: osebi
Keywords: common service centers, tele-centers, e-governance, location allocation, fuzzy C-means clustering, particle swarm optimization
Published: 17.02.2021; Views: 692; Downloads: 0
.pdf Fulltext (2,67 MB)

Citizen relationship management by the Government of India through social media channels
Sunil K. Muttoo, Saibal K. Pal, 2018, independent scientific component part or a chapter in a monograph

Abstract: This chapter outlines how Citizen Relationship Management (CRM), a concept derived from the more commonly known Customer Relationship Management, can enable a government to create awareness among citizens about the myriad of services provided by the public sector. The system also helps in attracting and recording responses from the citizens, thereby enabling government employees in responding to citizens’ concerns via social media.
Found in: osebi
Keywords: citizen relationship management, e-governance, social media, politics, data science
Published: 31.03.2021; Views: 521; Downloads: 0
.pdf Fulltext (1001,38 KB)

Cyber security assessment education for e-governance systems
Sunil K. Muttoo, Rajan Gupta, Saibal K. Pal, 2020, independent scientific component part or a chapter in a monograph

Abstract: Electronic Governance is being rapidly adopted across the world for providing seamless services to citizens. With rising digitization of information resources, the threats to the infrastructure and digital data are also growing. For developed nations, the security parameters and optimization processes are well tested and placed, but for developing nations these are yet to be addressed strongly. There is also a need for imparting awareness and educating personnel involved in the development and operations of E-Governance Systems. This study proposes a framework for security assessment amongst the departments of E-Governance, based on Information Systems principles. The major areas of security covered in the framework are related to the Hardware, Network, Software, Server & Data security, Physical Environment Security, and various policies for security of Information Systems at the organizational level. The suggestive framework has also been tested for an organization in India. It was found that, given the functionality & magnitude of the organization, the assessment framework was able to analyze the strength and weakness of an organization in an exhaustive manner. The coverage of technological and organizational measure was found to be 69% and 53% respectively and the organization was placed in top two zones of the proposed grid. This study will be useful for security assessment of various organizations operating under E-Governance.
Found in: osebi
Keywords: e-governance, cyber security education, information systems security, developing nations, security framework
Published: 31.03.2021; Views: 495; Downloads: 2
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Data analytics for better branding of e-governance and e-business systems
Sunil K. Muttoo, Rajan Gupta, Saibal K. Pal, 2020, independent scientific component part or a chapter in a monograph

Abstract: Efficient e-governance leads to stronger democracy which can be achieved through higher trust, visibility, and transparency in the system, which can be acquired through effective branding. Various techniques of data analytics can help in achieving trust and transparency in the system. The objective of the study is to resolve various issues in the public sector through analytics-based improvement of different parameters of branding, namely, communication, consistency, clarity, and competition. The research design of the study is a combination of both qualitative and quantitative techniques like descriptive statistics. The main techniques emerged for data analysis includes rating and ranking analysis of government apps, social media analytics, text and speech analytics, media analytics, statistical analytics and data mining, telecom analytics, and people demographics for government programs. It was found that the “Digital India” campaign under e-governance initiative was highly successful based on different kinds of analytical methods found in the study.
Found in: osebi
Keywords: e-governance, data analytics, e-business, business systems, information systems, government campaigns, branding
Published: 31.03.2021; Views: 443; Downloads: 2
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Understanding fraudulent activities through m-commerce transactions
Saibal K. Pal, Rajan Gupta, Sunil K. Muttoo, 2016, independent scientific component part or a chapter in a monograph

Abstract: Technology changes its facet quicker than anything else. Every few years there is a revolution that changes the way we perceive technology and the way it impacts our lives. Mobile commerce industry has been swiftly bringing about an alteration in how we access the wireless network and marks a shift from personal computers to mobile devices. This chapter gives an outline of mobile commerce and will discuss about the various frauds prevalent on the internet and on mobiles specifically, and ways in which it can be curbed. The purpose of this chapter will be to make readers aware of the different types of fraudulent activities that can occur due to m-commerce transactions and their possible solutions will be elaborated at the end. The work will be beneficial for the students as well as researchers to form a basic background about m-commerce, various risks associated with it and their possible solutions.
Found in: osebi
Keywords: mobile commerce, attacks, frauds, digital hacking
Published: 31.03.2021; Views: 514; Downloads: 17
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Web mining and analytics for improving e-government services in India
Saibal K. Pal, Rajan Gupta, Sunil K. Muttoo, 2017, independent scientific component part or a chapter in a monograph

Abstract: The ever increasing technology usage and the globalization have given rise to the need of quick, accurate and smarter handling of information by organizations, states, nations and the entire globe. For every nation to be under any form of government, it became mandatory to have shorter turnaround time for their interactions with citizens. This pressure gave rise to the concept of e-Governance. It has been implemented by various nations and even UN reported an increase in E-Governance activities around the world. However, the major problems that need to be addressed by developing nations are digital divide and lack of e-Infrastructure. India started its e-Governance plan through a proposal in 2006 with establishment of National e-Governance Plan popularly known as NeGP headed by Ministry of Communications and Information Technology, Government of India. As per the Electronic Transaction and Aggregation Layer, millions of transactions are taking place on regular basis. Within 2015 itself, over 2 billion transactions have been carried out by the Indian citizens in various categories and sectors like agriculture, health, and the likes. For central government projects alone, around 980 million electronic transactions have taken place, while for state government projects, the combined total of all the states is close to 1.2 billion. With the kind of data getting generated through e-Governance initiative in India, it will open up lot of opportunities for data analysts & mining experts to explore this data and generate insights out of them. The aim of this chapter is to introduce various areas and sectors in India where analytics can be applied for e-Governance related entities like citizens, corporate and government departments. It will be useful for researchers, academicians and students to understand various areas in E-Governance where web mining and data analysis can be applied. The theoretical background has been supported by practical case study for better understanding of the concepts of web analysis and mining in the area of E-Governance.
Found in: osebi
Keywords: web mining, data mining, e-governance, analytics, data science, public sector
Published: 01.04.2021; Views: 468; Downloads: 18
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E-governance in emerging economy
Saibal K. Pal, Rajan Gupta, Sunil K. Muttoo, 2017, scientific monograph

Abstract: E-Governance has proven to be instrumental in the expansion and evolution of how the Governments interact and deliver services to its citizens. India with no exception officially started its campaign in 2006 through NeGP and by now have developed lot of commendable services electronically. With EGDI rankings of India in a report by UN being so low, it makes it mandatory to evaluate the services on a more granular level. This will make it pragmatic for the policy makers to identify the strong and weak areas of the India on E-Governance front and make an inclusive development plan for overall improvement of the development in the country.
Found in: osebi
Keywords: e-governance, EGDI, United Nations, development assessment index
Published: 31.03.2021; Views: 513; Downloads: 0
.pdf Fulltext (2,13 MB)

E-governance in India
Saibal K. Pal, Sunil K. Muttoo, Rajan Gupta, scientific monograph

Abstract: This book on E-Governance in India has got three major things on offer—introduction to E-Governance, status of E-Governance in India through various measures, and finally the progress of E-Governance initiatives in India through various case studies.
Found in: osebi
Keywords: e-governance, India, public sector, development assessment index, United Nations
Published: 01.04.2021; Views: 420; Downloads: 2
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A comprehensive review of approaches used for solving tele-centre location allocation problem in geographical plane
Saibal K. Pal, Rajan Gupta, Sunil K. Muttoo, 2021, review article

Abstract: Setup of tele-centre is the worldwide approach for the establishment of information and communication technology infrastructure in rural areas for the overall development of a country. It is a key resource under e-governance plan in any country, but a major problem with their location allocation is the sustainability. Tele-centre establishment require a suitable location to increase the beneficial effect to service seekers. In this research, multi-faceted problems faced by tele-centres are highlighted. This paper presents a comprehensive study on tele-centre’s location allocation problem and all the recent development in multi-facility location problem research area through more than 150 research papers from high ranked peer-reviewed journals. The research survey examines all the important parameters for the facility location problem and an objective function is also formulated for the same. Based on the survey literature, it is found that the new allocation methods based on meta-heuristic algorithms are emerging. This study would be a useful contribution in the field of location science, tele-centre location allocation and application of meta-heuristic algorithms in e-governance.
Found in: osebi
Keywords: tele-centres, location allocation, common service centres, rural kiosks, meta-heuristic algorithms, e-governance, geographical plane
Published: 01.04.2021; Views: 407; Downloads: 17
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Implementation & analysis of integrated utility system in developing nation like India
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2016, original scientific article

Abstract: Public utility systems are prevalent around the world but are struggling in developing nations like India to work efficiently. Integration of different utilities can be a possible solution on the technology front, so that more requests can be handled with lesser problems. This study provides the implementation design and benefits of an already proposed integration system by the same authors. It is found that Data Storage, Access Time, Transaction Cost, security cost and server’s busy time can become more effective if the implementation of integration system can be put in place. The working prototype is based on three utilities (Gas, Power & Water) of Delhi-NCR, India.
Found in: osebi
Keywords: information systems, utility system, India, developing nation
Published: 01.04.2021; Views: 447; Downloads: 16
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