2001. Web mining and analytics for improving e-government services in IndiaRajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2017, samostojni znanstveni sestavek ali poglavje v monografski publikaciji Opis: The ever increasing technology usage and the globalization have given rise to the need of quick, accurate and smarter handling of information by organizations, states, nations and the entire globe. For every nation to be under any form of government, it became mandatory to have shorter turnaround time for their interactions with citizens. This pressure gave rise to the concept of e-Governance. It has been implemented by various nations and even UN reported an increase in E-Governance activities around the world. However, the major problems that need to be addressed by developing nations are digital divide and lack of e-Infrastructure. India started its e-Governance plan through a proposal in 2006 with establishment of National e-Governance Plan popularly known as NeGP headed by Ministry of Communications and Information Technology, Government of India. As per the Electronic Transaction and Aggregation Layer, millions of transactions are taking place on regular basis. Within 2015 itself, over 2 billion transactions have been carried out by the Indian citizens in various categories and sectors like agriculture, health, and the likes. For central government projects alone, around 980 million electronic transactions have taken place, while for state government projects, the combined total of all the states is close to 1.2 billion. With the kind of data getting generated through e-Governance initiative in India, it will open up lot of opportunities for data analysts & mining experts to explore this data and generate insights out of them. The aim of this chapter is to introduce various areas and sectors in India where analytics can be applied for e-Governance related entities like citizens, corporate and government departments. It will be useful for researchers, academicians and students to understand various areas in E-Governance where web mining and data analysis can be applied. The theoretical background has been supported by practical case study for better understanding of the concepts of web analysis and mining in the area of E-Governance.
Ključne besede: web mining, data mining, e-governance, analytics, data science, public sector
Objavljeno v RUNG: 01.04.2021; Ogledov: 2006; Prenosov: 60
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2002. E-governance in emerging economy : development & assessmentRajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2017, znanstvena monografija Opis: E-Governance has proven to be instrumental in the expansion and evolution of how the Governments interact and deliver services to its citizens. India with no exception officially started its campaign in 2006 through NeGP and by now have developed lot of commendable services electronically. With EGDI rankings of India
in a report by UN being so low, it makes it mandatory to evaluate the services on a more granular level. This will make it pragmatic for the policy makers to identify the strong and weak areas of the India on E-Governance front and make an inclusive
development plan for overall improvement of the development in the country.
Ključne besede: e-governance, EGDI, United Nations, development assessment index
Objavljeno v RUNG: 31.03.2021; Ogledov: 2051; Prenosov: 0
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2003. Understanding fraudulent activities through m-commerce transactionsRajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2016, samostojni znanstveni sestavek ali poglavje v monografski publikaciji Opis: Technology changes its facet quicker than anything else. Every few years there is a revolution that changes the way we perceive technology and the way it impacts our lives. Mobile commerce industry has been swiftly bringing about an alteration in how we access the wireless network and marks a shift from personal
computers to mobile devices. This chapter gives an outline of mobile commerce and will discuss about the various frauds prevalent on the internet and on mobiles specifically, and ways in which it can be curbed. The purpose of this chapter will be to make readers aware of the different types of fraudulent
activities that can occur due to m-commerce transactions and their possible solutions will be elaborated at the end. The work will be beneficial for the students as well as researchers to form a basic background about m-commerce, various risks associated with it and their possible solutions.
Ključne besede: mobile commerce, attacks, frauds, digital hacking
Objavljeno v RUNG: 31.03.2021; Ogledov: 1907; Prenosov: 55
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2004. |
2005. Citizen relationship management by the Government of India through social media channelsSaibal K. Pal, Sunil K. Muttoo, 2018, samostojni znanstveni sestavek ali poglavje v monografski publikaciji Opis: This chapter outlines how Citizen Relationship Management (CRM), a concept derived from the more commonly known Customer Relationship Management, can enable a government to create awareness among citizens about the myriad of services provided by the public sector. The system also helps in attracting and recording responses from the citizens, thereby enabling government employees in responding to citizens’ concerns via social media.
Ključne besede: citizen relationship management, e-governance, social media, politics, data science
Objavljeno v RUNG: 31.03.2021; Ogledov: 2089; Prenosov: 0
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2006. |
2007. Learning and developing with each other : case of collaborative innovation through ICT in India and CanadaRajan Gupta, Saibal K. Pal, 2020, samostojni znanstveni sestavek ali poglavje v monografski publikaciji Opis: ICT is a powerful tool which can be used by both India and Canada to harness the growth and development in the respective regions. Researchers and practitioners can come together from Indo-Canadian communities and take the association to a more meaningful level. The current research discusses the ICT tools that can be adopted from Canada by India to improve the education quality and knowledge transmission. On the other hand, Canada government can make efforts to enhance knowledge transfer and translation through ICT by adopting tools like best practices
repository, communities of practice, corporate intranet/extranet, corporate yellow pages, expertise locator, online chat/instant messaging, knowledge portals, groupware-workflow and tracking system, and document/content management that are already used in India. ICT has the potential to develop the country politically,
socially, and economically.
Ključne besede: e-governance, information technology, communication technology, India, Canada, innovation, knowledge transfer
Objavljeno v RUNG: 31.03.2021; Ogledov: 2346; Prenosov: 10
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2008. Data analytics for better branding of e-governance and e-business systems : case of "digital India" campaignRajan Gupta, Saibal K. Pal, Sunil K. Muttoo, 2020, samostojni znanstveni sestavek ali poglavje v monografski publikaciji Opis: Efficient e-governance leads to stronger democracy which can be achieved through higher trust, visibility, and transparency in the system, which can be acquired through effective branding. Various techniques of data analytics can help in achieving trust
and transparency in the system. The objective of the study is to resolve various issues in the public sector through analytics-based improvement of different parameters of branding, namely, communication, consistency, clarity, and competition. The research design of the study is a combination of both qualitative and quantitative techniques like descriptive statistics. The main techniques emerged for data analysis includes rating and ranking analysis of government apps, social media analytics, text and
speech analytics, media analytics, statistical analytics and data mining, telecom analytics, and people demographics for government programs. It was found that the “Digital India” campaign under e-governance initiative was highly successful based on different kinds of analytical methods found in the study.
Ključne besede: e-governance, data analytics, e-business, business systems, information systems, government campaigns, branding
Objavljeno v RUNG: 31.03.2021; Ogledov: 2126; Prenosov: 13
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2009. |
2010. Cyber security assessment education for e-governance systemsRajan Gupta, Saibal K. Pal, Sunil K. Muttoo, 2020, samostojni znanstveni sestavek ali poglavje v monografski publikaciji Opis: Electronic Governance is being rapidly adopted across the world for providing seamless services to citizens. With rising digitization of information resources, the threats to the infrastructure and digital data are also growing. For developed nations, the security parameters and optimization processes are well tested and placed, but for developing nations these are yet to be addressed strongly. There is also a need for imparting awareness and educating personnel involved in the development and operations of E-Governance Systems.
This study proposes a framework for security assessment amongst the departments of E-Governance, based on Information Systems principles. The major areas of security covered in the framework are related to the Hardware, Network, Software, Server & Data security, Physical Environment Security, and various policies for security of Information Systems at the organizational level. The suggestive framework has also been tested for an organization in India. It was found that, given the functionality & magnitude of the organization, the assessment framework was able to analyze the strength and weakness of an organization in an exhaustive manner. The coverage of technological and organizational measure was found to be 69% and 53% respectively and the organization was placed in top two zones of the proposed grid. This study will be useful for security assessment of various organizations operating under E-Governance.
Ključne besede: e-governance, cyber security education, information systems security, developing nations, security framework
Objavljeno v RUNG: 31.03.2021; Ogledov: 2110; Prenosov: 12
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