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11.
Effective inclusion of citizens through e-governance services : case study of direct benefit transfer in India
Rajan Gupta, Saibal K. Pal, 2020, objavljeni znanstveni prispevek na konferenci

Opis: Traditional Government of any country does not include citizens as a part of the system leading to low trust levels. To eradicate this practice, E-Governance has been introduced which helps in efficient and transparent functioning of the government. The transformation from traditional governance to E-Governance is important and has been studied in the paper through the Case of Direct Benefit Transfer (DBT) in India. Before the implementation of DBT, India was suffering from malpractices like delay in funds transfer, pilferage practices in government departments, act of corruption by government officials, fake identity of users claiming the amount, and mental/physical harassment to the citizens, for the various types of funds transfer and social welfare schemes. But after effective roll out of DBT, there was a reduction of approximately USD 20 Billion reported on fake accounts in seven years cumulatively across multiple schemes in India. This has led to a good economic growth of the country and has also improved the trust level of citizens on the government of India. It has also led to increase in enrolment of girl child in schools or higher education, reduction of grievances of pensioners, and reduction of false claims. Other nations can learn from this case of effective inclusion of citizens.
Ključne besede: direct benefit transfer, e-governance, India, social welfare schemes, fraud accounts, money leakage, fake profile
Objavljeno v RUNG: 02.04.2021; Ogledov: 1818; Prenosov: 58
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12.
BAT algorithm for improving fuzzy C-means clustering for location allocation of rural kiosks in developing countries under e-governance
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2016, izvirni znanstveni članek

Opis: Rural Kiosks are important infrastructural pillar in rural regions for internet and basic technology facility all around the world. They are also known as Tele-centers or Common Service Centers and are majorly used by government to promote Electronic Governance. The major characteristic of setting up of Rural Kiosk is their appropriate location so that people from rural region can avail the services at minimum travel cost and time. There are lot of traditional schemes used by researchers in past for location allocation but this paper proposes the usage of Fuzzy C-Means clustering and BAT algorithm to optimize the location of Rural Kiosk. The meta-heuristic approach has produced better results as compared to normal graph theories in past. The experiment has been conducted on a random data set of 72 village locations from India and their clusters are formed. It is found that using only Fuzzy C-Means clustering to allocate the center and by using it in combination with BAT algorithm produced up to 25% of efficient results. This can drastically help the key stakeholders in allocation of these Rural Kiosks at right places so as to maximize their utility.
Ključne besede: BAT algorithm, location allocation, rural kiosks, fuzzy C-means, e-governance, tele-centers, common service centers
Objavljeno v RUNG: 01.04.2021; Ogledov: 1851; Prenosov: 0
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13.
Binary division fuzzy C-means clustering and particle swarm optimization based efficient intrusion detection for e-governance systems
Sunil K. Muttoo, Saibal K. Pal, 2016, izvirni znanstveni članek

Opis: With the rapid rise of technology, many unusual and unwanted patterns have been observed in the communication network andrespective systems. This may be attributed to the increase of external threats that cause many security concerns. Such anomalies and unusual behavior lead to a strong need of studying and designing the Intrusion Detection Systems and Clustering. Currently,a variety of clustering methods and their combinations are used to develop an efficient intrusion detection system, but some metrics like low detection rate and high false alarm rate make these models unsatisfactory. The problem of local minima for clustering technique makes their search ability less efficient. An evolutionary technique called particle swarm optimization algorithm, that is based on swarm intelligence, shows a high global maxima search capability. In this paper, these two techniques have been combined to present a novel approach called fuzzy based particle swarm algorithm for the implementation of intrusion detection system. The experiment was conducted on a new data set called Kyoto data set with more number of anomalies. The obtained results were compared with two traditional clustering techniques based on K-Means and Fuzzy C-Means. It was observed that the proposed algorithm outperformed the other two traditional methods on the basis of the Detection Rate and False Alarm rate. In past some researchers have presented the combination of Fuzzy Based Particle Swarm Optimization algorithm to improve the intrusion detection rate,but this rate has been further improved because the algorithm performance depends on the termination condition and the fitness function value which are new in the proposed algorithm. Moreover, cluster numbers have been considered differently in the past, whereas the proposed algorithm works only on binary clustering.
Ključne besede: intrusion detection, fuzzy C-means clustering, particle swarm optimization, detection rate, e-governance
Objavljeno v RUNG: 01.04.2021; Ogledov: 1838; Prenosov: 0
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14.
Meta-heuristic algorithms to improve fuzzy C-means and K-means clustering for location allocation of telecenters under e-governance in developing nations
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2019, izvirni znanstveni članek

Opis: The telecenter, popularly known as the rural kiosk or common service center, is an important building block for the improvement of e-governance in developing nations as they help in better citizen engagement. Setting up of these centers at appropriate locations is a challenging task; inappropriate locations can lead to a huge loss to the government and allied stakeholders. This study proposes the use of various meta-heuristic algorithms (particle swarm optimization, bat algorithm, and ant colony optimization) for the improvement of traditional clustering approaches (K-means and fuzzy C-means) used in the facility location allocation problem and maps them for the betterment of telecenter location allocation. A dataset from the Indian region was considered for the purpose of this experiment. The performance of the algorithms when applied to traditional facility location allocation problems such as set-cover, P-median, and the P-center problem was investigated, and it was found that their efficiency improved by 20%–25% over that of existing algorithms.
Ključne besede: ant colony optimization, bat algorithm, common service center, e-governance, fuzzy clustering, meta-heuristic algorithm, particle swarm optimization
Objavljeno v RUNG: 01.04.2021; Ogledov: 1875; Prenosov: 10
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15.
Regional e-governance development index for developing nations
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2020, izvirni znanstveni članek

Opis: E-governance has proven to be instrumental in the expansion and evolution of how governments interact with and deliver services to their citizens. The United Nations (UN) E-Governance Development Index (EGDI) is the most widely used metric for assessment of e-governance development; however, this metric is not appropriate for assessment at the regional level, especially for developing nations. Therefore, the authors have studied various factors in the context of developing nations, such as the Online Availability and Performance Index, Telecommunications Index, Human Capital Index, E-governance-related Infrastructure Index, and E-governance Performance Index, with the aim of analyzing the success and implementation rate of e-governance activities across the different regions of a developing nation like India. The results showed that the UN's EGDI is not suitable for assessment at a regional level and that adding new components to the model helps to achieve better results for around 30% of the regions under study. The rankings, which were calculated through the new model and compared against other standard indices, obtained good correlations, proving the validity of the new model. India, as a developing nation, was the region selected for the experimental work. Central governments, state governments, investors, stakeholders, and government consultants can obtain benefits through this research.
Ključne besede: e-governence, India, e-governance development index
Objavljeno v RUNG: 01.04.2021; Ogledov: 1823; Prenosov: 47
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16.
A comprehensive review of approaches used for solving tele-centre location allocation problem in geographical plane
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2021, pregledni znanstveni članek

Opis: Setup of tele-centre is the worldwide approach for the establishment of information and communication technology infrastructure in rural areas for the overall development of a country. It is a key resource under e-governance plan in any country, but a major problem with their location allocation is the sustainability. Tele-centre establishment require a suitable location to increase the beneficial effect to service seekers. In this research, multi-faceted problems faced by tele-centres are highlighted. This paper presents a comprehensive study on tele-centre’s location allocation problem and all the recent development in multi-facility location problem research area through more than 150 research papers from high ranked peer-reviewed journals. The research survey examines all the important parameters for the facility location problem and an objective function is also formulated for the same. Based on the survey literature, it is found that the new allocation methods based on meta-heuristic algorithms are emerging. This study would be a useful contribution in the field of location science, tele-centre location allocation and application of meta-heuristic algorithms in e-governance.
Ključne besede: tele-centres, location allocation, common service centres, rural kiosks, meta-heuristic algorithms, e-governance, geographical plane
Objavljeno v RUNG: 01.04.2021; Ogledov: 1815; Prenosov: 57
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17.
E-governance in India : the progress status
Sunil K. Muttoo, Rajan Gupta, Saibal K. Pal, znanstvena monografija

Opis: This book on E-Governance in India has got three major things on offer—introduction to E-Governance, status of E-Governance in India through various measures, and finally the progress of E-Governance initiatives in India through various case studies.
Ključne besede: e-governance, India, public sector, development assessment index, United Nations
Objavljeno v RUNG: 01.04.2021; Ogledov: 1921; Prenosov: 34
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18.
Web mining and analytics for improving e-government services in India
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2017, samostojni znanstveni sestavek ali poglavje v monografski publikaciji

Opis: The ever increasing technology usage and the globalization have given rise to the need of quick, accurate and smarter handling of information by organizations, states, nations and the entire globe. For every nation to be under any form of government, it became mandatory to have shorter turnaround time for their interactions with citizens. This pressure gave rise to the concept of e-Governance. It has been implemented by various nations and even UN reported an increase in E-Governance activities around the world. However, the major problems that need to be addressed by developing nations are digital divide and lack of e-Infrastructure. India started its e-Governance plan through a proposal in 2006 with establishment of National e-Governance Plan popularly known as NeGP headed by Ministry of Communications and Information Technology, Government of India. As per the Electronic Transaction and Aggregation Layer, millions of transactions are taking place on regular basis. Within 2015 itself, over 2 billion transactions have been carried out by the Indian citizens in various categories and sectors like agriculture, health, and the likes. For central government projects alone, around 980 million electronic transactions have taken place, while for state government projects, the combined total of all the states is close to 1.2 billion. With the kind of data getting generated through e-Governance initiative in India, it will open up lot of opportunities for data analysts & mining experts to explore this data and generate insights out of them. The aim of this chapter is to introduce various areas and sectors in India where analytics can be applied for e-Governance related entities like citizens, corporate and government departments. It will be useful for researchers, academicians and students to understand various areas in E-Governance where web mining and data analysis can be applied. The theoretical background has been supported by practical case study for better understanding of the concepts of web analysis and mining in the area of E-Governance.
Ključne besede: web mining, data mining, e-governance, analytics, data science, public sector
Objavljeno v RUNG: 01.04.2021; Ogledov: 1932; Prenosov: 60
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19.
E-governance in emerging economy : development & assessment
Rajan Gupta, Sunil K. Muttoo, Saibal K. Pal, 2017, znanstvena monografija

Opis: E-Governance has proven to be instrumental in the expansion and evolution of how the Governments interact and deliver services to its citizens. India with no exception officially started its campaign in 2006 through NeGP and by now have developed lot of commendable services electronically. With EGDI rankings of India in a report by UN being so low, it makes it mandatory to evaluate the services on a more granular level. This will make it pragmatic for the policy makers to identify the strong and weak areas of the India on E-Governance front and make an inclusive development plan for overall improvement of the development in the country.
Ključne besede: e-governance, EGDI, United Nations, development assessment index
Objavljeno v RUNG: 31.03.2021; Ogledov: 1980; Prenosov: 0
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20.
Citizen relationship management by the Government of India through social media channels
Saibal K. Pal, Sunil K. Muttoo, 2018, samostojni znanstveni sestavek ali poglavje v monografski publikaciji

Opis: This chapter outlines how Citizen Relationship Management (CRM), a concept derived from the more commonly known Customer Relationship Management, can enable a government to create awareness among citizens about the myriad of services provided by the public sector. The system also helps in attracting and recording responses from the citizens, thereby enabling government employees in responding to citizens’ concerns via social media.
Ključne besede: citizen relationship management, e-governance, social media, politics, data science
Objavljeno v RUNG: 31.03.2021; Ogledov: 2021; Prenosov: 0
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