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Title:NADGRADNJA INFORMACIJSKEGA SISTEMA ZA UPRAVLJANJE STORITVENIH ZAHTEVKOV V PODJETJU INFORMACIJSKE DEJAVNOSTI
Authors:Omerčević, Adnan (Author)
Bohanec, Marko (Mentor) More about this mentor... New window
Files:.pdf Adnan_Omercevic.pdf (1,72 MB)
 
Language:Slovenian
Work type:Undergraduate thesis (m5)
Tipology:2.11 - Undergraduate Thesis
Organization:PTF - Faculty of Engineering and Management
Abstract:V večini podjetij, ki se ukvarjajo z informacijskimi tehnologijami, osnovna dejavnost temelji na storitvenih zahtevkih. Ustrezna informacijska podprtost tovrstnih procesov je ključnega pomena za obvladovanje le-teh v najširšem pomenu. V diplomskem smo razvili nadgradnjo obstoječega informacijskega podsistema za vodenje storitvenih zahtevkov v podjetju Business Solutions, d.o.o. Informacijski sistem teče na platformi Microsoft Dynamics NAV. Nadgradnja stremi predvsem k tehničnim in vsebinskim izboljšavam pri odpiranju novih zahtevkov, pregledu nad zahtevki, upravljanju nalog znotraj zahtevkov in lažjem vnosu opravljenih storitvenih ur, ki predstavljajo glavni vir prihodkov podjetja. Pomemben del nadgradnje predstavlja tudi realizacija funkcionalnosti, ki so osnova za integracijo rešitve s spletnim portalom. Uporabljena metodologija sestoji iz analize obstoječe rešitve, tehnične izvedbe s ključnimi koraki razvoja v okolju C/AL, dejanske operativne uvedbe sistema ter načrta uvedbe spletnega portala. Uspešna uvedba nadgradnje je v prvi vrsti prispevala k temu, da so zaposleni pri svojem delu bolj produktivni, stranke podjetja pa z učinkovitejšim reševanjem njihovih storitvenih zahtevkov bolj zadovoljne.
Keywords:Microsoft Dynamics NAV, storitveni zahtevek, nadgradnja informacijskega sistema
Year of publishing:2018
Source:Nova Gorica
COBISS_ID:5156603 Link is opened in a new window
URN:URN:SI:UNG:REP:YZDHYCHJ
Views:2958
Downloads:300
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Secondary language

Language:English
Title:Upgrading a service request management information system in an information-technology company
Abstract:In most companies dealing with information technologies, the core business is based on service requests. Adequate information support for such processes is essential for managing them in the widest sense. In the bachelor thesis we developed an upgrade of the existing information subsystem for managing service requests at the company Business Solutions, d.o.o. The information system runs on the Microsoft Dynamics NAV platform. The upgrade primarily aims at technical and functional improvements including opening of new requests, request overview, task management within requests and simplified entry of service hours, which are the main source of revenue for the company. In addition, an important part of the upgrade represents the realization of functionalities, which are the basis for integration of the solution with the web portal. The methodology used consists of analyzing the existing solution, the technical implementation including key steps of development in the C/AL environment, the actual operational implementation of the system and the plan for the implementation of the web portal. Successful implementation of the upgrade has primarily contributed to improving the productivity of employees at work and the satisfaction of customers with the more efficient handling of their service requests.
Keywords:Microsoft Dynamics NAV, service request, information system upgrade


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