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Title:Odnosi med zaposlenimi na delovnem mestu in zadovoljstvo strank v storitvenem podjetju
Authors:Curk, Benjamin (Author)
Dumančič, Tomica (Mentor) More about this mentor... New window
Files:.pdf Benjamin_Curk.pdf (1,06 MB)
 
Language:Slovenian
Work type:Bachelor thesis/paper (mb11)
Tipology:2.11 - Undergraduate Thesis
Organization:PTF - Faculty of Engineering and Management
Abstract:Cilj diplomskega dela je bil, da z rezultati raziskav in pravilnimi metodami dosežemo boljše odnose med zaposlenimi in posledično večje zadovoljstvo strank. Namen diplomske naloge je bil ugotoviti kakšna je organizacijska klima v organizaciji in kako to vpliva na stranke, ki organizacijo obiskujejo z namenom, da jim le ta opravi želene storitve. Med zaposlenimi in strankami smo izvedli raziskavo s pomočjo anketnega vprašalnika, ki je služil za raziskavo organizacijske klime, medsebojnih odnosov med zaposlenimi in zadovoljstva strank. Z rezultati raziskave in ustreznimi spoznanji smo pripravili konkretne predloge vodstvu podjetja za izboljšanje organizacijske klime, medsebojnih odnosov med zaposlenimi in zadovoljstva strank. V raziskavi so sodelovali vsi zaposleni podjetja Maxisport d.o.o. in naključne stranke v podjetju
Keywords:Organizacijska klima, zadovoljstvo zaposlenih, merjenje klime, zadovoljstvo strank
Year of publishing:2018
Source:Nova Gorica
COBISS_ID:5298683 Link is opened in a new window
URN:URN:SI:UNG:REP:96FWAFCH
Views:1430
Downloads:108
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Secondary language

Language:English
Title:Relations between employees at the workplace and customer satisfaction in service company
Abstract:The aim of the diploma thesis was to achieve better relations between the employees and greater customer satisfaction with the results of the research and using the correct methods. The purpose of this diploma thesis was to determine the organizational climate in the selected organization and how this affects customers who visit the organization in order to achieve the best customer experience. We conducted a survey among employees and customers, which was used for researching the organizational climate, mutual relations between employees and customer satisfaction. With the results of the research and the relevant findings, we prepared concrete proposals for the management of the organization, which can help to improve the organizational climate, mutual relations between employees and customer satisfaction. All employees of the company Maxisport d.o.o. and random customers were participated in the survey.
Keywords:Organizational climate, employee satisfaction, organizational climate measurement, customer satisfaction


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