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Abstract: Common Service Centers (CSCs), which are also known as Tele-centers and Rural Kiosks, are important infrastructural options for any country aiming to provide E-Governance services in rural regions. Their main objective is to provide adequate information and services to a country’s rural areas, thereby increasing government-citizen connectivity. Within developing nations, such as India, many CSC allocations are being planned. This study proposes a solution for allocating a CSC for villages in a country according to their E-Governance plan. The Fuzzy C-Means (FCM) algorithm was used for clustering the village dataset and finding a cluster center for CSC allocation, and the Particle Swarm Optimization (PSO) algorithm was used for further optimizing the results obtained from the FCM algorithm based on population. In the context of other studies addressing similar issues, this study highlights the practical implementation of location modeling and analysis. An extensive analysis of the results obtained using a village dataset from India including four prominent states shows that the proposed solution reduces the average traveling costs of villagers by an average of 33 % compared with those of allocating these CSCs randomly in a sorted order and by an average of 11 % relative to centroid allocation using the FCM-based approach only. As compared to traditional approaches like P-Center and P-Median, the proposed scheme is better by 31 % and 14 %, respectively. Therefore, the proposed algorithm yields better results than classical FCM and other types of computing techniques, such as random search & linear programming. This scheme could be useful for government departments managing the allocation of CSCs in various regions. This work should also be useful for researchers optimizing the location allocation schemes used for various applications worldwide.
Found in: osebi
Keywords: common service centers, tele-centers, e-governance, location allocation, fuzzy C-means clustering, particle swarm optimization
Published: 17.02.2021; Views: 1636; Downloads: 0
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Abstract: The governments from all around the world are using social media as a platform to engage with the citizens to inform and encourage about the usage of various government services and E-Government portals, as it is fast and cost effective mode reaching to a wide segment of citizens. India, a developing country has also witnessed a rapid rise in social media users over the past few years and therefore the current research study assesses the usage of social media by government departments and their impact on the performance of E-Governance in the country. For this purpose, this study has conducted an exploratory data analysis to assess the impact of various government departments’ number of followers on social networking sites like Facebook and Twitter on number of electronic transactions, using the statistical techniques of trend lines, regression and correlation. It was found that social media and E-transactions are positively correlated to each other up to a moderate extent, and the former significantly affects the latter. The study also suggests the government to use social media as a medium to promote government services and recommends future research works to conduct an extensive study by including other parameters such as the level of interaction between government and citizens on social platform to better understand the concept. This study will be useful for government departments, social media management companies, and various other stakeholders in E-Governance.
Found in: osebi
Keywords: E-Governance, E-Participation, Social Media, Citizen Engagement, E-TAAL
Published: 02.04.2021; Views: 1325; Downloads: 0
Fulltext (734,61 KB)

Abstract: Efficient e-governance leads to stronger democracy which can be achieved through higher trust, visibility, and transparency in the system, which can be acquired through effective branding. Various techniques of data analytics can help in achieving trust and transparency in the system. The objective of the study is to resolve various issues in the public sector through analytics-based improvement of different parameters of branding, namely, communication, consistency, clarity, and competition. The research design of the study is a combination of both qualitative and quantitative techniques like descriptive statistics. The main techniques emerged for data analysis includes rating and ranking analysis of government apps, social media analytics, text and speech analytics, media analytics, statistical analytics and data mining, telecom analytics, and people demographics for government programs. It was found that the “Digital India” campaign under e-governance initiative was highly successful based on different kinds of analytical methods found in the study.
Found in: osebi
Keywords: e-governance, data analytics, e-business, business systems, information systems, government campaigns, branding
Published: 31.03.2021; Views: 1393; Downloads: 10
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Abstract: ICT is a powerful tool which can be used by both India and Canada to harness the growth and development in the respective regions. Researchers and practitioners can come together from Indo-Canadian communities and take the association to a more meaningful level. The current research discusses the ICT tools that can be adopted from Canada by India to improve the education quality and knowledge transmission. On the other hand, Canada government can make efforts to enhance knowledge transfer and translation through ICT by adopting tools like best practices repository, communities of practice, corporate intranet/extranet, corporate yellow pages, expertise locator, online chat/instant messaging, knowledge portals, groupware-workflow and tracking system, and document/content management that are already used in India. ICT has the potential to develop the country politically, socially, and economically.
Found in: osebi
Keywords: e-governance, information technology, communication technology, India, Canada, innovation, knowledge transfer
Published: 31.03.2021; Views: 1568; Downloads: 7
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Abstract: This chapter outlines how Citizen Relationship Management (CRM), a concept derived from the more commonly known Customer Relationship Management, can enable a government to create awareness among citizens about the myriad of services provided by the public sector. The system also helps in attracting and recording responses from the citizens, thereby enabling government employees in responding to citizens’ concerns via social media.
Found in: osebi
Keywords: citizen relationship management, e-governance, social media, politics, data science
Published: 31.03.2021; Views: 1425; Downloads: 0
Fulltext (1001,38 KB)